What is this App about ?
'Eterna Fintech Pvt. Ltd.' is a platform which facilitates purchase of physical bullion (i.e. Gold/Silver/Platinum) in smaller denominations, with the ease of online access. The customer can visit Eterna Fintech Pvt. Ltd.' Store and purchase Gold/Silver/Platinum Jewellery/Coins against the Gold/Silver/Platinum purchased from the App anytime they want. Customers can also sell the bullion (bought from us) in a secured and convenient manner back to Eterna Fintech Pvt. Ltd..

What is the benefit of purchasing Gold / Silver / Platinum from Eterna Fintech Pvt. Ltd. App ?
1 - Convenience of buying from anywhere you are, using your Hand-Held device.
2 - Flexibility of Buying Small Quantities
3 - Eterna Fintech Pvt. Ltd. ensures better pricing than prevailing Market Prices
4 - Option of Buying Jewellery - The customers can come to our store and Buy Jewellery / Coins against the Gold / Silver / Platinum bought from this App
5 - Customer can also sell back the Gold / Silver / Platinum bought using our App and get the money in their bank account.
6 - Passbook - The Passbook Feature makes your record keeping very convenient and handy
7 - No additional Cost of maintenance and operating your account

What time of the day can I buy Gold / Silver / Platinum using your App ?
How can I make the payment to purchase Gold / Silver / Platinum using your App ?
Customers can make the payment using Payment Gateway mechanism which supports Net Banking, UPI & Debit Cards.

How can a customer 'Buy' on Eterna Fintech Pvt. Ltd. App?
A customer can select the metal they want to "Buy" and then enter the Quantity/Amount of Metal they wish to "Buy" after selecting the Metal and entering the Quantity they customer can select Buy Now and make the payment using the allowed instruments/methods of payments

Can a customer ‘Sell-Back’ on Eterna Fintech Pvt. Ltd. App?
Yes, A customer can click on the ‘Sell' and then select the Metal they wish to sell and then enter the quantity of metal they wish to sell from the available quantity they have bought using the App held in the secured vault by on Customer's behalf.

Can I Buy Jewellery from the Gold / Silver / Platinum bought using Eterna Fintech Pvt. Ltd. App ?
Yes, A customer can visit our Store and buy Jewellery against the Metal help in their account / App.

Can I Start SIP with Eterna Fintech Pvt. Ltd. using this App
Yes, You can start a Monthly SIP for the available metals i.e. Gold / Silver / Platinum with the convenient small amounts.

Is GST applicable on my Purchases ?
Yes, Goods & Services tax GST is an indirect tax which was introduced in India on 1 July 2017 and was applicable throughout India which replaced multiple cascading taxes levied by the central and state governments. All our prices quoted on the App are exclusive of GST and other applicable taxes.

How do I take the delivery of the Gold/Silver/Platinum accumulated on this app ?
You're welcome to our store and choose from the wide variety of options we provide, you can also place an order for a bespoke jewellery.

How do I cancel my order ?
Orders once placed cannot be cancelled.